Distraction in Healthcare: Risks to Providers and Patients


Distraction in healthcare is emerging as an increasingly dangerous threat to patient safety and physician well-being. This timely seminar uses case studies to examine the different types of distraction present in the patient care environment and provides strategies for all providers and staff to use to minimize patient safety risks. The various challenges of defending malpractice claims involving allegations of distraction will also be explored.

Course ID #: 190419 Issue Date: 09/24/19 Expiration Date: 09/24/20


After completing this activity, learners will be able to:

  • Discuss common forms of distraction and the associated patient safety risks with staff members.
  • Identify opportunities to limit distraction and interruptions in your practice or organization.
  • Prepare a written plan outlining methods to reduce distraction while caring for patients.
  • Describe to staff members the challenges of defending malpractice claims and the importance of risk mitigation.


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.


The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.


Michelle Swift, BSN, JD, RN, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company

Sonny Nguyen, JD, RRT, CPHRM, Senior Director, Department of Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.

The Doctors Company designates this activity for 1.0 continuing education credit.

Technical Requirements

The activity is best experienced using the most current browser: Firefox, Chrome, Safari, Internet Explorer, or Microsoft Edge. All activities featuring audio must have a speaker. To view graphic images and references that appear in separate "pop-up" windows, JavaScript and session cookies must be enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call (800) 421-2368, extension 1243.