Managing the Challenging, Disruptive Patient

Program Description

All physicians interact with people of many different cultural, spiritual, political, and moral views. But there are occasions when a patient encounter can push a physician’s tolerance and sensitivity to the limit. In addition, challenging economic times have caused many patients to become more demanding in their expectations. This session will provide guidance on improving sensitivity to patient behaviors and present communication strategies for responding to challenging patients. Enhancing physician patient communications can reduce risks related to communication breakdowns. 

Objectives

After completing this activity, learners will be able to:

• Recognize three characteristics of the challenging, disruptive patient
• Identify three communication techniques to deal with patients
• Describe the administrative process to end the physician/patient relationship

Disclosure

No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests.

Faculty

Kathleen Stillwell, MPA/HSA, RN, CPHRM
Senior Patient Safety Risk Manager, The Doctors Company

Richard Cahill, JD
Vice President, Associate General Counsel, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of one (1) AMA PRA Category 1 Credits™.  Physicians should claim only those credit(s) commensurate with the extent of their participation in the activity.

Disclaimer

The information and guidelines contained in this activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call (800) 421-2368, extension 1243.