Sound Physicians - Crucial Conversations

Program Description

This 2-day course is taught by certified instructor (Jennifer Beals, MSW) who guides participants through engaging video examples, dynamic group discussions, and interactive in-class practice sessions. Designed to teach the skills demonstrated by those who uphold healthy work environment standards, this course delivers all the necessary tools for stepping up to and holding conversations that occur when stakes are high, opinions differ, and emotions run strong. Crucial Conversations skills include recognizing when a conversation becomes crucial, working on your perspective prior to entering a conversation, noticing signs of silence and violence, identifying the way you handle stress, creating an environment of safety, mastering your stories and emotions around the issue, speaking persuasively not abrasively, diffusing others emotions, and encourage others to share their opinions. This course utilizes Vitalsmarts’ Healthcare training track and is supplemented by the development of hospitalist-specific scenarios so as to contextualize the material being taught.

Objectives

After completing this activity, learners will be able to:

• Identify situations and conversations that become crucial
• Confidently approach others when patient safety and quality care appear at risk
• Stay focused on obtaining desired results while maintaining open dialogue
• Identify various forms of silence and violence and eliminate effects of both
• Create an environment of safety where others feel comfortable to share their ideas
• Diffuse others’ emotion from the conversation or issue at hand
• Gain control of your own emotions
• Share strong opinions without shutting down contrary views
• Speak persuasively, not abrasively
• Maintain a healthy work environment using Crucial Conversation skills

Disclosure

No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests.

Faculty

Jennifer Beals, Director, Learning & Development at Sound Physicians

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of fourteen (14) AMA PRA Category 1 Credits™.  Physicians should claim only those credit(s) commensurate with the extent of their participation in the activity.

Joint Providership

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The Doctors Company and Sound Physicians Group. The Doctors Company is accredited by the ACCME to provide continuing medical education for physicians.

Disclaimer

The information and guidelines contained in this activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.

Complies with State Requirements

Content is approved for ethics or professional responsibility credit required by the Texas Medical Board.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call (800) 421-2368, extension 1243.