2018 Physician Own It: Reducing Stress through Empathy in Difficult Interactions

Program Description

This 1.5 hour interactive session designed for physicians and advanced care providers offers tools and best practices to empathetically manage difficult interactions with patients, families or the care team. This session creates awareness of internal triggers that may hinder providers from being effective in difficult patient interactions, and provides tools with options for responding with empathy and communicating with compassion. Additionally, this course responds to the national awareness regarding burnout with suggestions for coping mechanisms and how to better manage the stress and emotional wear-and-tear resulting from difficult encounters.


After completing this activity, learners will be able to:

  •  Increase my awareness of what are my triggers  and how I chose to respond during difficult interactions.
  • Share and utilize the Empathy in Difficult Interactions Tool with staff and colleagues so that I can better respond with empathy and compassion
  • Implement one or more of the strategies designed to reduce feelings of burnout caused by difficult interactions


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity. 


Cheri Arafiles
Suzi Cooper, NP
Michael Sugarman, MD
Sinda Althoen, MD


Continuing Education Credit

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The Doctors Company and St. Joseph Heritage Healthcare. The Doctors Company is accredited by the ACCME to provide continuing medical education for physicians.

The Doctors Company designates this activity for a maximum of 1.5 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Course ID#:    TJS 18061.0
Issue Date for This Activity: 03/02/2018
Expiration Date for This Activity: 03/02/2019


The information and guidelines contained in this activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call (800) 421-2368, extension 1243.