Happy Doctor, Happy Staff, Happy Patient: Restoring Humanity to Healthcare

Program Description

As a physician are you realizing that what once started out as important and meaningful work for you has become unfulfilling and empty? Are you frequently exhausted, cynical, and less effective with your patients? You could be experiencing burnout! Between 2011 and 2014, there has been an almost ten-point increase in physicians who report feeling burned out. Even more troubling, greater than half of all physicians’ report feeling at least one symptom of burnout across all tenures and specialties. This presentation will examine the signs and the contributory factors leading to burnout and the risk implications it poses to quality patient care and to one’s overall well-being. Furthermore, the program provides ideas for changes that can be made in the work environment to once again provide meaningful and purposeful work.


After completing this activity, learners will be able to:

  • Monitor and respond to the potential causes of burnout in the work environment to provide support, resources, and ideas for making change.
  • Promote resilience and wellness by discussing the contributors and the alleviators of burnout.
  • Implement tools and strategies with clinical staff and fellow physicians focusing on a collaborative approach aimed at protecting and promoting physician well-being.


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity. 


Michelle Swift, BSN, JD, RN, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company
Sonny Nguyen, JD, RRT, CPHRM, Senior Director, Department of Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Course ID#:    TDS 18180
Issue Date for This Activity: 07/24/18
Expiration Date for This Activity: 10/29/19


The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.

The Doctors Company designates this activity for one continuing education credit.


The information and guidelines contained in this activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.

Complies with State Requirements

RCW 48.22.080 Health care liability risk management training program. Effective July 1, 1994, a casualty insurer’s issuance of a new medical malpractice policy or renewal of an existing medical malpractice policy to a physician or other independent health care practitioner shall be conditioned upon that practitioner’s participation in, and completion of, an insurer-designed health care liability risk management training program once every three years.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call (800) 421-2368, extension 1243.