Taking the Mal Out of Malpractice

Program Description

Healthcare providers and management are under increasing pressure to develop and implement quality improvement (QI) programs. This expectation will only heighten as new reimbursement models come into play and professional organizations require QI projects as part of their specialty board certification and recertification. This program will offer healthcare providers and management an opportunity to refine their analytical skills by looking beyond the obvious direct cause of an injury or near miss to identify its root cause(s). The next step after identifying why an error occurred is to look at ways to implement sustainable change within the organization. This, in turn, will reduce claims and take the mal out of malpractice.

Objectives

After completing this activity, learners will be able to:

• Explain the importance of looking for the root cause of an adverse or near miss event.
• Recall three systems or processes built into the healthcare delivery system to minimize human factors errors.
• Describe how to implement a sustainable change in a clinical office setting.
• Apply three recommend strategies to reduce the potential for patient injuries.

Disclosure

No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests.

Faculty

Sonny Nguyen, JD, RRT, CPHRM, Senior Director, Department of Patient Safety and Risk Management, The Doctors Company

Michelle Swift, BSN, JD, RN, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of one (1) AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ADA CERP

The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.

The Doctors Company designates this activity for one (1) continuing education credit.

Disclaimer

The information and guidelines contained in this activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.

Complies with Washington State Requirements

RCW 48.22.080 Health care liability risk management training program. Effective July 1, 1994, a casualty insurer’s issuance of a new medical malpractice policy or renewal of an existing medical malpractice policy to a physician or other independent health care practitioner shall be conditioned upon that practitioner’s participation in, and completion of, an insurer-designed health care liability risk management training program once every three years.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call (800) 421-2368, extension 1243.