Missed Medical History Leads to Adverse Dental Outcome (Claims Corner)

Description

The Doctors Company has identified patient assessment issues and communication failure between providers as key contributors to malpractice claims. This dental case study describes how inadequate patient history taking and poor communication can lead to an adverse patient outcome. The lessons learned in this course are applicable to all healthcare professionals.

Decription of the Professional Practice Gap (PPG)

Evidence has shown that inadequate patient history taking, and communication adversely affect patient care and can lead to bad outcomes. This activity will seek to improve patient outcomes by improving providers’ communication and history taking skills.

Learning Outcome Statement

80 percent of all participants will indicate an intent to make at least one change in practice related to the review of the medical history as a result of attending this program.

Learning Objectives

After completing this activity, learners will be able to:

• Establish a process for reviewing patient records, including patient history, at the initial visit and subsequent encounters.   
• Explore underlying reasons why a patient may not provide a complete medical history and address barriers by implementing communication strategies. 
• Evaluate key communication issues between providers during transition of care that can lead to poor patient outcomes. 
• Assess my documentation methods for informed consent and implement new strategies to ensure all elements of informed consent are adequately documented. 

Course Developers

Angela Jordan, MHSc, RN, CPHRM, Patient Safety Analyst, The Doctors Company
Amy Wasdin, RN, MBA, CPHRM, CPHQ, Director, Patient Safety Staff Education, The Doctors Company
Kimberly Hathaway, MSN, RN, CPHRM, CPHQ, Director Patient Safety Healthcare Quality & Risk Management, The Doctors Company
Johanna Lackner, MPH, MSW, Senior Director, Continuing Professional Development, Department of Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of 0.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.
 

ANCC - Accreditation and Disclosure Statement

The Doctors Company is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

The Doctors Company designates this activity for a maximum of 0.5 nursing contact hour. Learners should claim only the credit commensurate with the extent of their participation in the activity.

No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.
 

ADA - Accreditation and Disclosure Statement

This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) by The Doctors Company.

The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.

The Doctors Company designates this activity for 0.5 continuing education credit.

No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.
 

Disclaimer

The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.
 

Complies with State Requirements

Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State. 
Please SEE the Registered Nurse and Licensed Practical Nurse CE Requirements by State.

Technical Requirements

The activity is best experienced using the most current browser: Firefox, Chrome, Safari, or Microsoft Edge. Internet Explorer is not supported on this platform. All activities featuring audio must have a speaker. To view graphic images and references that appear in separate "pop-up" windows, JavaScript and session cookies must be enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call 800.421.2368.

Resource

Visit our Resource document for this program.