An Introduction to Enhancing Patient Relations and Reducing Risks for Advanced Practice Clinicians


This enduring program is designed to assist advanced practice clinicians (APCs) with improvements in patient interactions by looking at how incorporating hospitality as a focus makes a difference. It has been developed to improve multiple facets of patient interaction.

Course ID #: ANE 221083.0 Issue Date: 6/15/2022 Expiration Date: 6/15/2025

Description of the Professional Practice Gap (PPG)

Advanced practice clinicians may have relationships with patients that can be vastly improved by improving communication skills with challenging patient interactions in the practice. Studies have shown that strong therapeutic relationships between patients and their clinicians may improve compliance with treatment plans and reduce the frequency of lawsuits and complaints.

Learning Outcome

  • At the conclusion of the activity, the learner will have knowledge of multiple methods to manage patient expectations and improve the therapeutic relationship as evidenced by successfully completing the exercise embedded in the learning activity.

Learning Objectives

After completing this activity, learners will be able to:

  • Identify actions made in your practice that create expectations and impact patient relations.
  • Utilize communication strategies that promote trust and goodwill.
  • Employ methods to manage challenging patients.
  • Proactively handle negative social media posts.
  • Make changes to improve patients’ satisfaction with the ACP-patient relationship.
  • Utilize patient feedback to your advantage.

Course Developers

Kimberly Hathaway, MSN, RN, CPHRM, CPHQ, Director Patient Safety Healthcare Quality & Risk Management, The Doctors Company
Debbie Kane Hill, RN, MBA, CHPRM, CPPS, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company
Carol Murray, RHIA, CPHRM, CPPS, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company
Johanna Lackner, MPH, MSW, Senior Director, Continuing Professional Development, Department of Patient Safety and Risk Management, The Doctors Company

Accreditation and Disclosure Statements

The Doctors Company is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

The Doctors Company designates this activity for a maximum of 1.5 nursing contact hoursLearners should claim only the credit commensurate with the extent of their participation in the activity.
No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity. 


Disclaimer Statement
This program is being offered for informational and educational purposes only from a Patient Safety Risk Management perspective and does not constitute legal advice. Laws vary from state to state, actual clinical situations often involve subtle differences and nuances from program scenarios or recommendations, and the recommendations provided in this activity may not apply to all practice situations. In complex circumstances, which present significant potential for an adverse event or litigation, TDC and the faculty recommend you consult directly with your corporate or personal counsel for professional legal guidance. 

Complies with State Requirements

Please SEE the Registered Nurse and Licensed Practical Nurse CE Requirements by State.

Technical Requirements

The activity is best experienced using the most current browser: Firefox, Chrome, Safari, or Microsoft Edge. Internet Explorer is not supported on this platform. All activities featuring audio must have a speaker. To view graphic images and references that appear in separate "pop-up" windows, JavaScript and session cookies must be enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

Contact Us

If you have questions, contact or call 800.421.2368.


Visit our Resource document for this program.