Patient Relations: Spotlight on Challenging Situations (The Doctor's Advocate CME)
Description
The Doctors Company’s dedicated patient safety risk managers deliver a wide range of expert services and resources to our members—including personal telephone consultations to help guide members through challenging situations. A recent review of our call data shows that “patient relations” and “patient termination” consistently appear as the top reasons that members request assistance. The following strategies can help prevent challenging patient situations and provide guidance if one occurs.
| Course ID #: | TDE 210956.0 | Issue Date: | 8/30/2021 | Expiration Date: | 8/30/2024 |
Objectives
After completing this activity, learners will be able to:
- Evaluate my practice conditions of treatment agreement for opportunities to describe practice expectations of patients.
- Maintain an ongoing dialogue with noncompliant/nonadherent patients to identify potential adherence barriers.
- Formalize patient termination with written notice (sent by first class and certified mail) containing information on the effective date, interim and continuing care provisions, and access to patient records.
Disclosure
No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.
Disclaimer
The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.
Course Developers
Rich Cahill, JD, Vice President, Associate General Counsel, The Doctors Company
Julie Brightwell, BSN, JD, RN, CPHRM, Director, Healthcare System Patient Safety, Department of Patient Safety and Risk Management, The Doctors Company
Johanna Lackner, MPH, MSW, Senior Director, Continuing Professional Development, Department of Patient Safety and Risk Management, The Doctors Company
Continuing Education Credit
The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.
The Doctors Company designates this activity for a maximum of 0.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ADA CERP
The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.
The Doctors Company designates this activity for one 0.5 continuing education credit.
Complies with State Requirements
Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State.
Technical Requirements
The activity is best experienced using the most current browser: Firefox, Chrome, Safari, or Microsoft Edge. Interent Explorer is not supported by this platform. All activities featuring audio must have a speaker. To view graphic images and references that appear in separate "pop-up" windows, JavaScript and session cookies must be enabled on your computer. Adobe Acrobat Reader may be required for certain activities.
Contact Us
If you have questions, contact educationsupport@thedoctors.com or call 800.421.2368.
Resource
Visit our Resource document for this program.