It's the Little Things: An Introduction to Enhancing Patient Relations and Reducing Risks
It's the Little Things is designed to assist medical practices with improvements in patient interactions by looking at how incorporating hospitality as a focus makes a difference. It has been developed to improve multiple facets of patient interaction.
|Course ID #:||TDE 200759.0||Issue Date:||12/09/2020||Expiration Date:||12/09/2023|
After completing this activity, learners will be able to:
Recognize how first impressions create expectations that impact patient relations.
Use communication strategies that promote trust and good will.
Employ methods to manage challenging patients, including proactively handling social media posts.
Make changes to improve patient satisfaction with the physician-patient relationship.
Utilize patient feedback to your advantage.
No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.
The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.
Debbie Kane Hill, RN, MBA, CHPRM, CPPS, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company
Johanna Lackner, MPH, MSW, Patient Safety Department, Senior Director, Continuing Professional Development
Carol Murray, RHIA, CPHRM, CPPS, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company
Continuing Education Credit
The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.
The Doctors Company designates this activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.
The Doctors Company designates this activity for one 1.25 continuing education credit(s).
Complies with State Requirements
Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State.
If you have questions, contact firstname.lastname@example.org or call 800.421.2368, extension 1243.
Visit our Resource document for this program.