Telemedicine to Telehealth: Trends and Emerging Risks


Improvements in Internet speed and access are fueling development of portable and affordable technologies used to diagnose and treat patients in diverse settings, including their home. However, there are hurdles to overcome and risks to avoid when providing telehealth services. This course explores challenges and risks such as privacy and security, licensure, and technology concerns that might instigate a malpractice claim. The risks overlay the inherent challenge of replicating the interaction of a traditional, in-person encounter between a provider and a patient, without compromising the standard of care. It also provides resources for clinicians and practice managers to consider when making decisions about deploying telehealth services or to improve existing services.

Course ID #: TDE 200715.0 Issue Date: 09/3/2020 Expiration Date: 09/3/2023


After completing this activity, learners will be able to:

  • Determine what opportunities to use (or expand) telehealth services based on the care and services provided, the patient population, and applicable state and federal laws that apply to your practice

  • Implement one or more strategies to reduce risks associated with telehealth services

  • Ensure policies addressing informed consent, follow-up, referrals, and documentation for telehealth patients match the standard of care provided to patients in the office setting

  • Educate colleagues involved in providing telehealth services and office staff about how to mitigate associated risks when providing telehealth services


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.


The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.

Course Developers

Shelley Rizzo, MSN, RN, CLNC, CPHRM, CPPS, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company.

Susan Boisvert, BSN, MHSA, CPPS, CPHRM, DFASHRM, Patient Safety Risk Manager II, Department of Patient Safety and Risk Management, The Doctors Company

Johanna Lackner, MPH, MSW, Patient Safety Department, Senior Director, Continuing Professional Development

Richard F. Cahill, Esq., JD, Vice President and Associate General Counsel, The Doctors Company

Robert Morton, CPHRM, CPPS, Assistant Vice President, Department of Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this activity for a maximum of 1.25 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.


The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at

The Doctors Company designates this activity for one 1.25 continuing education credits.

Complies with State Requirements

Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State. 

Technical Requirements

The activity is best experienced using the most current browser: Firefox, Chrome, Safari, or Microsoft Edge. Internet Explorer is not supported by this platform. All activities featuring audio must have a speaker. To view graphic images and references that appear in separate "pop-up" windows, JavaScript and session cookies must be enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

Contact Us

If you have questions, contact or call 800.421.2368, extension 1243.


Visit our Resource document for this program.