The most frequent inconsistent practice found in the Risk INSIGHT was telephone communication (22 percent not met). The specialty with the lowest compliance was Ob/Gyn practices (27 percent not met). When appropriate and adequate systems are in place, the physician is less at risk for having a suit filed. This case-based study provides insights and risk management techniques to lessen the frequency and severity of such a claim.
|Course ID #:||TDE 190226.0||Issue Date:||04/10/2019||Expiration Date:||04/10/2022|
After completing this activity, learners will be able to:
- Ensure medical assistants are NOT referred to as "nurse."
- Use the Ask Me 3® protocol or Teach-Back method when communicating with patients over the telephone and in the office.
- Approve only licensed providers to evaluate telephone issues and provide care instructions.
- Accurately document the nature of all phone calls and the instructions given to the patient.
- Institute provider-developed written protocols for front office staff or unlicensed personnel outlining how to respond to patient questions and concerns.
No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.
The information and guidelines contained in this activity are generalized and may not apply to all practice situations. We recommend that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes and should be used as a reference guide only.
Susan Shepard, MSN, MA, RN, CPHRM, Senior Director, Patient Safety and Risk Management Education, Department of Patient Safety and Risk Management, The Doctors Company
Julie Hopkins, MA, MBA, Director, Continuing Professional Education, The Doctors Company
Continuing Education Credit
The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.
The Doctors Company designates this activity for a maximum of 0.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Complies with State Requirements
Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State.
If you have questions, contact firstname.lastname@example.org or call 800.421.2368, extension 1243.
Visit our Resource document for this program.