Taking the Mal Out of Malpractice: Incident Analysis Leads to Sustained Improvement

Program Description

Today’s focus on linking quality improvement to reimbursement, specialty board certification, or incentive programs are reasons to take a deeper look when an injury or near miss occurs. Improvements made in clinical care often result when an organization looks beyond what may seem as the obvious cause, and identifies what is at the root of an actual or potential injury. By identifying the root cause, an organization can make sustainable change(s) to prevent the likelihood of the same incident - an injury, error, or near miss – from reoccurring. Changes that are designed to tackle the root cause(s), are more likely to produce improvements in your practice that avoid claims and help take the “mal” out of malpractice. 


After completing this activity, learners will be able to:

  • Identify the root cause(s) of an adverse or near miss event that occurs in their practice.
  • Assess three systems or processes in your practice that are vulnerable for human factor errors.
  • Implement three leadership strategies to improve patient safety that lead to sustainable change in the medical office setting.


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity.

Course Developers

Michelle Swift, BSN, JD, RN, CPHRM, Patient Safety Risk Manager II, Department of Patient Safety and Risk Management, The Doctors Company 

Julie Hopkins, MA, MBA, Director, Continuing Medical Education, Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical educational activities for physicians.

The Doctors Company designates this enduring material activity for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Doctors Company estimates one hour for completion of this course. A passing score of 80 percent or greater is required to successfully complete the activity and earn AMA PRA Category 1 Credit™.

The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/CERP.

The Doctors Company designates this enduring material activity for 1.25 continuing education credit(s). Dentists should claim only the credit commensurate with the extent of their participation in the activity.

Course ID#: TDE 18001.0
Issue Date for This Activity: 03/15/2018
Expiration Date for This Activity: 03/15/2021


The information and guidelines contained in this enduring material activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes only.

Complies with State Requirements

Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State.   

Technical Requirements

This activity is best experienced using the most current browser (or one back) of Firefox, Chrome, Safari, or Microsoft Edge. Internet Explorer is not supported by this platform. For all activities featuring audio you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer.  Adobe Acrobat Reader may be required for certain activities.


Click Here to download a PDF with resources related to this program.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call 800.421.2368, extension 1243.