Electronic Health Record Closed Claims Study

Program Description

A search of The Doctors Company’s closed claims database from 2007 to 2010 revealed only two EHR-related claims. However, the number of claims has increased continuously over the past 10 years. In this course, doctors and their staff will learn the factors we identified that led to patients’ injuries, and risk mitigation strategies that can decrease the risk of injury, thereby improving the quality of care.


After participating in this activity, I intend to:

  • Assess my use of electronic health records for factors that may contribute to patient injury. 
  • Educate my colleagues about risks when using electronic health records and safer practices. 
  • Modify my use of copy and paste to avoid documenting incomplete or misinformation about a patient.


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity. 

Course Developers

David B. Troxel, MD, Secretary of the Board of Governors and Medical Director of The Doctors Company

Susan Shepard, MSN, MA, RN, CPHRM, Director, Patient Safety Education, Department of Patient Safety and Risk Management, The Doctors Company

Julie Hopkins, MA, MBA, Director, Continuing Medical Education, Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education activities for physicians.

The Doctors Company designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Doctors Company estimates one hour for completion of this course. A passing score of 80 percent or greater is required to successfully complete the activity and earn AMA PRA Category 1 Credit™.

Course ID#: TDE 17024.0
Issue Date for This Activity: 12/12/2017
Expiration Date for This Activity: 12/12/2020


The information and guidelines contained in this enduring material activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes only.

Complies with State Requirements

 Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State. 

Technical Requirements

This activity is best experienced using the most current browser (or one back) of Firefox, Chrome, Safari, or Microsoft Edge.  Internet Explorer is not supported by this platform. For all activities featuring audio you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer.  Adobe Acrobat Reader may be required for certain activities.


Click Here to download a PDF with resources related to this program.

Contact Us

If you have questions, contact educationsupport@thedoctors.com or call 800.421.2368, extension 1243.