Managing Challenging Patients

Program Description

All providers face challenging patients in their practice.  This on-demand program provides preventive strategies to enhance communication among providers and patients with the goal of reducing the likelihood of challenging behaviors.  The subject area covered in this program explores ways of enhancing a proper physician-patient relationship.  The program will identify types of challenging patients and provide skills for the provider to respond effectively in an effort to provide effective care while mitigating challenging patient behavior.


After completing this activity, learners will be able to:

  • Describe four types of challenging patients.
  • Identify three physician response strategies to mitigate challenging patient behaviors.
  • State two communication skills used to enhance the physician patient relationship.
  • Employ three patient relation strategies to mitigate challenging patient behaviors.
  • Educate physicians about effective approaches to manage a challenging patient using learned skills and building upon one’s own self-awareness and emotional intelligence.


No individual in a position to control or influence the content of this activity has reported relevant financial relationships with commercial interests. No commercial support was provided for this activity. 


Dana Faber, MS, PSL,, RN, CPHRM, Patient Safety Risk Manager II, Department of Patient Safety and Risk Management, The Doctors Company

Continuing Education Credit

The Doctors Company is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education activities for physicians.

The Doctors Company designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Doctors Company estimates one hour for completion of this course. A passing score of 80 percent or greater is required to successfully complete the activity and earn AMA PRA Category 1 Credit™.

The Doctors Company is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.

ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at

The Doctors Company designates this enduring material activity for 1.0 continuing education credit. Dentists should claim only the credit commensurate with the extent of their participation in the activity.

Course ID#: TDE 17007.0
Issue Date for This Activity: 09-15-2017
Expiration Date for This Activity: 09-15-2020


The information and guidelines contained in this enduring material activity are generalized and may not apply to all practice situations. The faculty recommends that legal advice be obtained from a qualified attorney for specific application to your practice. The information is intended for educational purposes only.

Complies with State Requirements

Please SEE the Federation of State Medical Boards overview of Continuing Medical Education requirements by State.   

Technical Requirements

This activity is best experienced using the most current browser (or one back) of Firefox, Chrome, Safari, or Microsoft Edge.  Internet Explorer is not supported by this platform. For all activities featuring audio you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer.  Adobe Acrobat Reader may be required for certain activities.


Visit our Resource document for this program.

Contact Us

If you have questions, contact or call 800.421.2368, extension 1243.